Terms of service
Terms of Service
Welcome to CurtainsUS. These Terms of Service govern your access to and use of www.curtainsus.com, our products, and our services. Throughout the site, the terms “we”, “us” and “our” refer to CurtainsUS.
By visiting our website, placing an order, communicating with us, or using any part of our services, you agree to be bound by these Terms of Service and by the policies referenced on this website. If you do not agree, please do not use the website or place an order.
Online Store Terms
You agree to use this website only for lawful purposes. You may not use our products, website, images, content, or services for any illegal, abusive, fraudulent, harmful, or unauthorized purpose. You may not interfere with the security, functionality, or operation of the website.
Our Products
CurtainsUS sells curtains, shades, fabric swatches, window treatment accessories, and related home décor products. Many products are custom-made according to customer-selected measurements, fabrics, colors, linings, headings, mounting types, control options, and other details.
We make reasonable efforts to display accurate product images, colors, textures, dimensions, prices, and descriptions. Actual colors and appearances may vary because of monitor settings, lighting, fabric texture, dye lots, photography conditions, and production tolerances.
Orders and Acceptance
When you place an order, you are making an offer to purchase the selected products. CurtainsUS may accept, decline, cancel, or limit an order where permitted by law, including where product information or pricing contains an obvious error, where fraud or unauthorized activity is suspected, where delivery is unavailable, or where the order cannot reasonably be fulfilled.
You are responsible for reviewing all order details before submission, including measurements, quantity, color, fabric, lining, heading style, mounting option, control side, shipping address, contact information, and any other customization details.
Custom-Made Items
Custom products are produced specifically for each customer. Once production, fabric cutting, customization, packing, or shipment has started, cancellation, return, exchange, or refund may be limited unless the product is defective, damaged in transit, or produced incorrectly because of our error.
Prices, Promotions, and Billing
Prices, discounts, promotions, shipping fees, taxes, and product availability may change without notice. The price charged for an order is generally the price shown at checkout when the order is submitted, subject to correction of obvious errors. We reserve the right to correct pricing or product information mistakes and to cancel or refuse affected orders where permitted by law.
Shipping and Delivery
Delivery dates are estimates, not guarantees. Processing and delivery times may vary because of custom production, quality checks, fabric availability, carrier delays, customs clearance, weather, holidays, peak seasons, incorrect addresses, remote delivery areas, or events outside our reasonable control. Shipping details are also governed by our Shipping Policy.
Returns and Refunds
Returns, refunds, cancellations, replacements, and claims are governed by our Return & Refund Policy. Please contact CurtainsUS before returning any item. Unauthorized returns may not be accepted.
Accuracy of Information
We may update website content at any time. We are not responsible if information on the website is incomplete, outdated, or inaccurate, except where required by applicable law. Historical information may be provided for reference only.
Third-Party Tools and Links
Our website may include third-party tools, payment services, shipping services, analytics tools, marketing tools, social links, or external links. Third-party services are provided by their respective providers and may be governed by separate terms and privacy policies. CurtainsUS is not responsible for third-party websites or services that we do not control.
Comments, Reviews, and Submissions
If you submit reviews, photos, feedback, suggestions, or other content to CurtainsUS, you grant us permission to use, reproduce, edit, publish, translate, and display that content for customer service, product improvement, marketing, and website operation where permitted by law. You are responsible for ensuring your submissions are accurate, lawful, and do not infringe the rights of others.
Intellectual Property
All website content, including text, product photography, logos, icons, images, graphics, videos, page layouts, design elements, and related materials, is owned by or licensed to CurtainsUS. You may not copy, reproduce, distribute, modify, sell, scrape, or commercially use our content without prior written permission.
Privacy
Your submission of personal information through the store is governed by our Privacy Policy. By using the website, you acknowledge that your information may be processed by CurtainsUS and by service providers that help us operate the store, process payments, fulfill orders, ship products, prevent fraud, and provide customer support.
Disclaimer of Warranties
Except as expressly stated in our policies or required by applicable law, the website, services, and products are provided on an “as available” basis. We do not guarantee that the website will be uninterrupted, error-free, secure, or free from harmful components.
Limitation of Liability
To the fullest extent permitted by applicable law, CurtainsUS is not liable for indirect, incidental, special, consequential, punitive, or similar damages arising from website use, order delays, custom measurement errors, installation issues, carrier delays, customs delays, or events outside our reasonable control.
Indemnification
You agree to indemnify and hold CurtainsUS harmless from claims, losses, liabilities, damages, costs, and expenses arising from your misuse of the website, violation of these Terms, infringement of third-party rights, incorrect information supplied by you, or unlawful conduct.
Changes to These Terms
We may update these Terms of Service from time to time by posting the revised version on this page. Your continued use of the website after updates are posted means you accept the updated Terms.
Contact Information
Questions about these Terms of Service should be sent to CurtainsUS at info@CurtainsUS.com.
Company: CurtainsUS
Tel: +86-18348396108
Address: No. 955 Liuxiang Road, Building 2, Floor 1, Zone A-J, Jiading District, Shanghai, China 201821
Website: www.curtainsus.com