Warranty
At CurtainUK, we stand behind every product we sell. All our window treatments come with a 2-year limited warranty covering manufacturing defects and workmanship issues.
1. Warranty Coverage
All CurtainUK products are covered by a 2-year (24-month) limited warranty from the date of purchase, covering defects in materials and workmanship under normal residential use and proper care.
What IS Covered:
- Manufacturing defects: Stitching failures, seam separation
- Material defects: Fabric tearing, deterioration under normal use
- Hardware defects: Grommets, rings, hooks that break due to defects
- Blackout lining defects: Separation or peeling (not from improper care)
- Color fastness issues: Significant fading not caused by sunlight or improper washing
What IS NOT Covered:
- Normal wear and tear: Gradual fading, minor pilling, natural aging
- Improper care: Damage from incorrect washing, bleach, high heat
- Improper installation: Damage from incorrect mounting
- Misuse or abuse: Cuts, burns, pet damage, modifications
- Accidents: Fire, flood, natural disasters
- Custom alterations: Products modified by anyone other than CurtainUK
- Incorrect measurements: Wrong sizes based on customer's measurements
- Commercial use: Products used in commercial environments
2. How to File a Warranty Claim
Step 1 — Contact Us
Email info@curtainuk.com with subject line: "Warranty Claim - [Order Number]"
Step 2 — Provide Information
Include your order number, purchase date, product name, and a detailed description of the defect.
Step 3 — Submit Photos
Attach clear photos showing the overall product, close-up of the defect, and the product label.
Step 4 — Review Period
Our team will review your claim within 2–3 business days and send you a decision with next steps.
Step 5 — Resolution
If approved, we'll offer a replacement, repair materials, or store credit.
Processing Timeline:
- Claim Review: 2–3 business days after submission
- Replacement Processing: 3–5 business days after approval
- Shipping Time: 7–15 business days (depending on location)
- Total Resolution Time: Typically 12–23 business days from claim submission to receiving replacement
3. Return Shipping for Warranty Claims
We pay for return shipping if:
- Product is defective or damaged
- Manufacturing defect covered by warranty
- We shipped the wrong item
- Product doesn't match description
You pay for return shipping if:
- Claim is not covered under warranty
- Damage caused by misuse or improper care
- Normal wear and tear
We'll notify you before any costs are incurred.
4. Geographic Coverage
This warranty is valid for purchases made directly through curtainuk.com and applies to customers in all countries we ship to, including the United States, Canada, United Kingdom, European Union, Australia, and Asia Pacific countries.
Important Notes:
- Warranty claims from international customers may require longer processing times
- Products purchased from third-party retailers or unauthorized sellers are NOT covered
- This warranty is non-transferable and applies only to the original purchaser
- Proof of purchase (order number or receipt) is required for all warranty claims
5. Product Authenticity Guarantee
We guarantee that every product sold on curtainuk.com is:
- Genuinely manufactured by CurtainUK or our authorized manufacturing partners
- Brand new and unused — we never sell returned, refurbished, or second-hand items as new
- Accurately described — all product specifications, materials, and features are truthfully represented
- Quality inspected — each item undergoes quality control before shipping
6. Your Legal Rights
This warranty gives you specific legal rights, and you may also have other rights which vary by country, state, or province. This warranty does not affect your statutory rights as a consumer.
For EEA Customers: You have the right to a minimum 2-year guarantee under EU Directive 2019/771. This warranty is in addition to, not in place of, those rights.
For US Customers: Some states do not allow limitations on implied warranties, so some limitations may not apply to you.
For UK Customers: Under the Consumer Rights Act 2015, you have additional protections for faulty goods, including the right to reject faulty items within 30 days for a full refund.
7. Care Instructions to Maintain Warranty Coverage
Washing Instructions:
- Machine wash cold (30°C/86°F or below) on gentle cycle
- Use mild detergent only — no bleach or harsh chemicals
- Wash similar colors together
- Remove promptly from washer to prevent wrinkles
Drying Instructions:
- Tumble dry on low heat or hang to dry
- Remove while slightly damp to minimize wrinkles
- Do not over-dry or use high heat
Installation Tips:
- Follow included installation instructions carefully
- Ensure curtain rod is properly secured and weight-appropriate
- Do not over-tighten grommets or rings
- Allow curtains to hang naturally for 24–48 hours to release shipping creases
8. Related Policies
- Return & Refund Policy: 30-day satisfaction guarantee for non-defective items
- Shipping Policy: Delivery times, shipping costs, and tracking information
- Privacy Policy: How we protect your personal information
- Terms of Service: Complete terms and conditions
9. Contact for Warranty Support
If you have any questions about this warranty or need to file a claim, please contact us:
Email: info@curtainuk.com
Tel: +86-15036416809
Company: HONG KONG CTSJ LIMITED
Office: Room D07, 8/F, Kai Tak Factory Building Phase II, 99 King Fook Street, San Po Kong, Hong Kong
Website: curtainuk.com
Customer service hours: MON to SUN: 10:00AM - 6:00PM (GMT+8).
We respond to all inquiries within 12–48 business hours.
Thank you for choosing CurtainUK.
We value transparency, honesty, and clear communication. If you have any questions about this warranty policy, please don't hesitate to contact us.
Last Updated: January 2026