Payment Policy
At CurtainUK, we prioritize the security and privacy of your payment information. We use industry-leading security measures and trusted payment processors to ensure every transaction is safe and secure.
1. Accepted Payment Methods
We accept the following payment methods for all orders:
Credit & Debit Cards:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
Digital Wallets:
- Apple Pay
- Google Pay
Available payment methods may vary depending on your location and currency. All available options will be displayed at checkout based on your shipping address.
2. Payment Security
Your payment security is our top priority. We implement multiple layers of protection:
- SSL Encryption: 256-bit SSL encryption protects all data transmitted during checkout
- PCI DSS Compliance: We comply with Payment Card Industry Data Security Standards
- Secure Payment Processors: All payments processed through trusted, certified payment gateways
- No Card Storage: We do not store your complete credit card information on our servers
- Fraud Detection: Advanced fraud detection systems monitor all transactions
- 3D Secure: Additional authentication layer for credit card transactions when required
3. Currency & Pricing
All prices on curtainuk.com are displayed in USD (United States Dollars).
If you're paying with a card issued in a different currency:
- Your bank or card issuer will convert the USD amount to your local currency
- The exchange rate is determined by your bank or card issuer, not by CurtainUK
- Your bank may charge a foreign transaction fee (typically 1–3%)
- The final amount charged may differ slightly from the USD amount due to exchange rate fluctuations
The amount shown at checkout is in USD. Your bank statement may show a different amount in your local currency. Please contact your bank for specific information about their conversion rates and fees.
4. When Payment is Charged
Standard Orders (ready-made curtains and in-stock items):
- Authorization: Your payment method is authorized when you place your order
- Charge: The full amount is charged immediately upon order confirmation
- Processing: Your order enters processing within 1–3 business days
Custom-Made Orders:
- Full Payment Required: Payment is charged in full when you place your order
- Production Begins: Once payment is confirmed, production begins (7–14 business days)
- No Partial Payments: We do not offer split payments or deposits for custom orders
5. Order Confirmation & Receipt
After your payment is successfully processed:
- Immediate Confirmation: You'll see an order confirmation page
- Email Receipt: Order confirmation email sent within minutes to your registered email address
- Order Number: Unique order number provided for tracking and reference
- Payment Details: Receipt includes payment method used and amount charged
If you didn't receive a confirmation email, check your spam/junk folder, verify the email address you provided at checkout, or contact us at info@curtainuk.com with your order details.
6. Payment Declined or Failed
Common reasons for payment failure and solutions:
- Insufficient Funds: Check your account balance or use a different payment method
- Incorrect Card Details: Verify card number, expiration date, CVV, and billing address
- Card Expired: Use a valid card or update your card information
- Billing Address Mismatch: Ensure billing address matches the address on file with your bank
- Card Limit Reached: Contact your bank to increase limit or use a different card
- Bank Security Block: Contact your bank to authorize the transaction
- International Transaction Restrictions: Enable international transactions with your bank
If payment fails: review the error message, verify all payment information, try a different payment method, or contact us at info@curtainuk.com.
7. Refunds & Payment Reversals
When a refund is approved (see our Return & Refund Policy for eligibility), refunds are issued to the original payment method used for purchase:
| Payment Method | Refund Timeline |
|---|---|
| Credit/Debit Card | 5–10 business days after processing |
| Apple Pay / Google Pay | 5–10 business days after processing |
Note: The time it takes for the refund to appear in your account depends on your bank or payment provider's processing time, which is beyond our control.
8. Fraud Prevention
To protect both you and CurtainUK from fraudulent transactions, we may:
- Request additional verification for high-value orders
- Verify billing and shipping address information
- Contact you to confirm order details
- Cancel orders that fail fraud screening
If we need to verify your order, we'll contact you via email or phone. Orders may be held until verification is complete. This typically takes 24–48 hours.
9. Taxes & Additional Fees
Sales Tax (US Customers): Sales tax is calculated based on your shipping address and automatically displayed at checkout. Tax rates vary by state and local jurisdiction.
VAT (European Customers): VAT may apply based on your country and order value, and is typically collected by customs upon delivery.
Import Duties & Customs Fees: For international orders, import duties and customs fees are NOT included in our prices. These fees are the customer's responsibility and are collected by the shipping carrier or customs office.
10. Payment Information Privacy
- No Storage: We do not store your complete credit card information
- Tokenization: Payment processors use secure tokens instead of actual card numbers
- No Sharing: We never share your payment information with third parties (except payment processors)
- Secure Transmission: All payment data is transmitted over encrypted connections
For more information, please review our Privacy Policy.
11. Related Policies
- Return & Refund Policy: 30-day satisfaction guarantee and refund process
- Shipping Policy: Delivery times, costs, and customs information
- Warranty Policy: 2-year warranty on manufacturing defects
- Privacy Policy: How we protect your personal and payment information
- Terms of Service: Complete terms and conditions
12. Payment Support
If you have questions about payment, need help with a failed transaction, or want to inquire about a refund, please contact us:
Email: info@curtainuk.com
Tel: +86-15036416809
Company: HONG KONG CTSJ LIMITED
Office: Room D07, 8/F, Kai Tak Factory Building Phase II, 99 King Fook Street, San Po Kong, Hong Kong
Website: curtainuk.com
Customer service hours: MON to SUN: 10:00AM - 6:00PM (GMT+8).
We respond to all inquiries within 12–48 business hours.
Shop with confidence knowing your financial information is protected.
Last Updated: January 2026