Refund policy

Return & Refund Policy

Thank you for shopping with CurtainsUS. Please inspect your order as soon as it arrives. If you receive a defective item, a damaged parcel, the wrong product, or an item that does not match your order details, contact us promptly at info@CurtainsUS.com with your order number and clear photos.

Return Window

Eligible non-custom items may be returned within 30 days after delivery. Returned items must be unused, unwashed, undamaged, free from stains or odors, and in their original packaging with accessories, labels, and documentation where applicable.

Custom-Made Products

Most CurtainsUS curtains, shades, and made-to-measure window treatments are custom-made according to the measurements, fabrics, colors, linings, headings, mounting choices, and other options selected by the customer. Custom-made products cannot be returned, exchanged, or refunded for change of mind, incorrect customer measurements, unsuitable color selection, personal preference, or installation issues not caused by CurtainsUS.

If a custom product is defective, damaged in transit, or produced incorrectly because of our error, we will review the case and may offer repair, replacement, remake, partial refund, or refund as appropriate.

Order Cancellation

If you need to cancel or change an order, contact us as soon as possible. Orders that have not entered production or fulfillment may be canceled or changed where practical. Once fabric cutting, production, customization, packing, or shipment has started, cancellation or changes may no longer be available.

How to Start a Return or Claim

To request a return, refund, replacement, or damaged parcel claim, email info@CurtainsUS.com before sending any item back. Please include:

• Order number and the email used at checkout;
• Reason for the return or claim;
• Photos or videos showing the issue, packaging, label, and product condition where relevant;
• Your preferred remedy, such as replacement, remake, repair, refund, or store credit.

We may provide a return authorization and instructions after reviewing your request. Items sent back without prior authorization may not be accepted.

Return Shipping Costs

If the return is caused by a CurtainsUS error, confirmed defect, wrong item, or shipping damage, we will provide a reasonable solution and may cover return shipping or replacement shipping where required. For eligible non-defective returns, the customer is responsible for return shipping costs and any applicable customs, duties, or carrier fees.

Refund Processing

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are usually processed to the original payment method within 5 business days. Your bank, card issuer, or payment provider may need additional time to post the refund.

Original shipping fees, express service fees, customs duties, taxes, and other third-party charges are not refundable unless required by law or unless the return is caused by our error.

Non-Returnable Items

The following items are generally not returnable unless defective or incorrectly supplied: custom-made curtains and shades, cut fabric, customized accessories, clearance items, final-sale items, used or washed products, products damaged by installation or misuse, and items returned outside the approved return window.

Return Address

Do not ship products back before receiving return instructions from CurtainsUS. The return destination may vary depending on the product and case.

Company: CurtainsUS
Address: No. 955 Liuxiang Road, Building 2, Floor 1, Zone A-J, Jiading District, Shanghai, China 201821
Email: info@CurtainsUS.com
Tel: +86-18348396108