Shipping policy
Shipping Policy
This Shipping Policy explains how CurtainsUS processes, produces, and ships orders placed through www.curtainsus.com. If you need delivery by a specific date, contact us before placing an order at info@CurtainsUS.com.
Order Processing and Custom Production
Many CurtainsUS products are made to order. Delivery time includes both production time and shipping time. Production begins after order confirmation, payment approval, and receipt of the measurements or customization details required for the order.
| Stage | Estimated Time |
|---|---|
| Order review and handling | 1–3 business days |
| Custom production | 5–10 business days for many custom curtain and shade orders |
| Express shipping after dispatch | 10–15 business days in many destinations |
| Standard shipping after dispatch | 15–25 business days in many destinations |
These timelines are estimates only. Large orders, complex customization, fabric availability, peak seasons, holidays, quality checks, weather, customs clearance, carrier congestion, and other events outside our reasonable control may extend processing or delivery time.
Shipping Fees
Shipping fees, if applicable, are shown during checkout or communicated before payment. Some products, order values, or destinations may qualify for free or promotional shipping. Express shipping, remote-area delivery, oversized parcels, multiple parcels, or special handling may require additional fees.
Shipping Origin and Delivery Area
CurtainsUS ships from China or from partner fulfillment locations depending on product availability and logistics routing. Orders may be delivered by international and local carriers. Delivery availability may vary by country, region, product size, and carrier service coverage.
Customs, Duties, and Taxes
International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country or region. These charges are the responsibility of the customer unless otherwise stated at checkout or required by law. CurtainsUS is not responsible for delays caused by customs clearance or local import procedures.
Tracking
When your order ships, we will send tracking information to the email address used at checkout where tracking is available. Tracking updates may take several days to appear after the parcel is handed to the carrier, especially for international shipments.
Address Changes
Please check your shipping address carefully before placing an order. If you need to change the address, contact us immediately. We can only update an address before the order has been packed or shipped. CurtainsUS is not responsible for failed delivery, loss, extra shipping fees, or delays caused by incorrect or incomplete customer-provided addresses.
Lost, Delayed, or Damaged Parcels
If your tracking shows no movement for an unusual period, if the parcel appears lost, or if the package arrives damaged, contact us at info@CurtainsUS.com with your order number, tracking number, photos of the package, and any carrier notice. We will help review the shipment and may coordinate with the carrier where possible.
If a parcel is confirmed lost or damaged because of carrier handling or fulfillment error, we may provide replacement, remake, refund, or another reasonable solution depending on the case. Claims may require photos, packaging retention, carrier inspection, and timely notice.
Split Shipments
Orders containing multiple products, custom items, large sizes, or products from different fulfillment points may ship in separate parcels. You may receive more than one tracking number.
Contact
Company: CurtainsUS
Email: info@CurtainsUS.com
Tel: +86-18348396108
Address: No. 955 Liuxiang Road, Building 2, Floor 1, Zone A-J, Jiading District, Shanghai, China 201821
Website: www.curtainsus.com